Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews
- Creator: Taw, Ly Wen , Libert, Alan R. , Paramasivam, Shamala
- Resource Type: journal article
- Date: 2022
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
- Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan , Moskovsky, Christo , Jalaluddin, Ilyana , Darmi, Ramiza
- Resource Type: journal article
- Date: 2022
Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management
- Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan Reed , Darmi, Ramiza Binti , Jalaluddin, Ilyana Binti
- Resource Type: conference paper
- Date: 2021